Phoning an Applicant in SAP HR

Prerequisites

You need to make client-specific, work center-specific, and user-specific settings to use this function.

For further information, refer to Basis (BC) ® Basis Services / Communication ® SAPphone - Telephone integration.

Procedure

1. Choose Applicant master data
® Maintain.

The Maintain Applicant Master Data screen appears.

2. In the Applicant number field, enter the desired number.
3. Choose Auxiliary functions
® Call applicant.

A dialog box appears, displaying the applicant’s phone numbers.

4. Select the phone number you want.
5. Choose Dial.




The Dial function is only available if you have made the appropriate settings.

The SAPphone dialog box appears displaying the phone number you selected, the country indicator, applicant’s name, company and any notes.




Check that the number in the field beside the phone number is correct. Make sure that the code is correct, and that the digits required for an external line have been added correctly. You cannot change this number manually here. If the number in this field is incorrect even though the phone number itself and the country indicator are correct, check your client-specific settings.

6. Choose Dial.

The phone number specified is dialled by the system.

If you are successful, the End (Hang up) function appears beside Dial and Close. You can use this function to end the call. You can end the call by replacing the receiver. You can also forward the call, put it on hold, and so on - just like any other call.

For further information on the functions available in the SAPphone dialog box, refer to the Features section of Calling an Applicant Using SAPphone .

Result

You have called an applicant directly from R/3 applicant master data maintenance.