Calling an Applicant Using SAPphone in SAP HR

Use

You can use this function to call an applicant directly from master data maintenance. With a few clicks of the mouse, you can call an applicant directly. You no longer need to find and dial the applicant’s number manually.

Prerequisites

You need to make client-specific, work center-specific, and user-specific settings to use this function.

For more information, see the R/3 Library BC ® Basis ® BC - SAPphone ® Telephone integration.

Features

The SAPphone dialog box can be used to

• initiate the call
• terminate the call
• process the call further

The individual functions available in this dialog box are:

• Dial

The Dial function puts the call through. The phone number is passed on to the phone system, and a connection is established between your phone and the applicant’s phone number. You can only find out if the applicant has picked up the phone, or if the number is busy via your own phone.

• Dial and close

The Dial and close function puts the call through as described above, but once this has happened the dialog box is closed. After that, you will not be able to create notes, for example, or end the call from the dialog box.

• Notes

The Notes function allows you to create SAPoffice documents and save them in a folder. Once you have selected a folder, you can create a document and enter a text. When you save the document, the call is linked to it (in other words, you can trigger the call from the document by selecting the appropriate attachment).

You can also perform this function during a call without affecting the phone call in question.

• Start application

By choosing Start application, you activate tasks (either individual steps or a workflow) that are suitable for the SAPphone outbox (and have been flagged as such). These tasks can transfer the data displayed in the dialog box and, for example, use it for the follow-up activities to a phone call. The system displays a list of tasks that you are authorized to perform.

• Refresh

The Refresh function enables you to modify the contents of the dialog box to take account of changes in phone number or country indicator.

• Close

This function closes the dialog box. Calls that have already been put through are not interrupted, and notes are not deleted.

Activities

In applicant master data maintenance, choose the Call applicant function.

The system opens up the SAPphone dialog box, where the call can be initiated, ended and processed further. The applicant’s data is transferred to the dialog box so that you do not have to look in master data for the phone number of the person you want to call.

For more information about SAPphone, see the R/3 Library BC ® Basis ® BC - SAPphone ® Telephone integration with SAPphone.

See also:

Calling an Applicant